![]() These include the Zendesk mobile app, Zendesk SMS, the Zendesk Facebook or Twitter integrations, and any of the Zendesk channel apps. We started rolling out this change to accounts on June 22, 2020. The plain text version will be intelligently applied in channels that dont support rich text formatting. You can then apply formatting and images or attachments as needed. ![]() ![]() This copies your existing comment action, loads in the rich content editor, and places your comment back into the editor. Personal macros are available on Team, Professional, and Enterprise. Conditions arent used because nothing is automatically evaluating tickets to determine if a macro should be applied.Īgents evaluate tickets and apply macros manually as needed.Ī personal macro is only visible to and can only be used or modified by the creator.Īdministrators can also create personal macros for their own use.Īdministrators can create shared macros, and can modify all shared macros, regardless of who created them.Ī drop-down menu to choose the group appears when you select this option.
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